Frequently Asked Questions

What can bike sharing be used for?

Bike share is perfect for short distance trips around town. Riders use bike share to get to work, school, and to access other forms of transportation such as bus and electric shuttle. Bike share is also ideal for running errands, going to appointments or meeting up with friends. Others use bike share for exercise or simply exploring the city.

How do I purchase a pass?

You can purchase a pass in one of three ways:
Buy a pass at any one of our 60+ stations by follow the step-by-step instructions on the touchscreen.

Use the BCycle app to buy passes and to unlock bikes right from your phone. See Get the App for more information.

Click on the Buy A Pass tab here online to purchase and use your phone number at the kiosk for account lookup.

Why was my purchase rejected?

Your bank rejected the transaction. You are trying to use a prepaid card, your zip code in your profile does not match the card or there are not the necessary funds for the authorization hold.

How long can I keep a bike?

The first 60 minutes of each ride is included in the base price of the pass or with your membership. Extra usage fees apply after 60 minutes. But you can check a bike out again at no extra charge by selecting “keep Riding” on the app or kiosk. We call this Ride-Return-Repeat.

Can I get more than one bike with a pass?

Users can rent up to 4 bikes at a time using the Day Pass option with 1 credit card at $8 per bike. Long term members would need to purchase additional day passes if they wanted more than one bike.

How many times can I ride with my pass?

As many times as you want while your Pass is active! The first 60 minutes of each ride is included in the price of the pass. Extra usage fees apply for rides that exceed 60 minutes. But you can check a bike out again at no extra charge by selecting “keep Riding” on the app or kiosk. We call this Ride-Return-Repeat.

How do I check out a bike?

To use Fort Worth Bike Share, you must purchase a Pass, either online, at a kiosk or on your smartphone with BCycle app. At the kiosk, type in the phone number associated with your account. On the phone click unlock (Location must be on) and choose the bike you would like to ride. Once the green light on the dock appears and you hear the beep, the bike is unlocked. Remove the bike from the dock by pulling backwards on the handlebars.

What are the fees if I keep it longer than an hour?

We charge $4 for every hour per hour after the first.

How do I return a bike?

Return the bike to any of the 60+ stations with an open dock. You can locate an available dock on the BCycle mobile app. Once you’re at the dock, make sure the bike is lined up with the dock and insert the bike with a good push. You should hear 3 beeps and see the green light flash to confirm your return.

Pro tip: Opt into text messages and you'll receive a text every time your BCycle is properly docked!

Do the bikes fit everyone?

Fort Worth Bike Share bicycles were designed to fit riders of a variety of heights and sizes. Each bike seat can be adjusted for height using the black/silver lever below the seat. The seat post also has numbers, so you can remember your height setting for future trips.

How can I make sure my bike was docked correctly?

Line the front tire the middle of the dock and insert the bike. If a green light appears, the bike has locked into the dock, and your ride has ended. If a red light appears, the bike has not been locked into the dock. If no light appears, the bike has not been locked into the dock. If a red light or no light appears, remove the bike from the dock and try re-inserting the bike into the dock. If you have trouble docking your bike, call Customer Service at 817-215-8600.

Pro tip: Opt into text messages and you'll receive a text every time your BCycle is properly docked!

Does Fort Worth Bike Sharing offer any discounted memberships?

Yes, we offer Senior, Student, and Military discounts. See Pass Pricing for more details.

Do I need to keep an active credit card on file?

Since usage fees are incurred for rides longer than 60 minutes or for lost bikes, every member must have an active credit card on file. See Pricing for more information. To avoid disruption in service, please log into your account and update your information if your address changes or your credit card expires.

Can I lend my bike pass to someone else?

No. Annual, Explorer and Day Passes cannot be shared and are not transferrable. As the account holder, you are responsible for any usage fees or lost bike fees if you lend your bike pass to a friend. Each rider must have their own Pass to check out a bike.

How do I renew my annual pass?

Pass holders can opt-in for auto-renewal when you sign up for an Annual Pass. The card on file will be billed the day before your Pass expires, so there is no stoppage in service. For Pass holders who turn off auto-renew in their accounts, log into your account and click “Renew.”

Is riding a Fort Worth Bike Sharing Bike safe?

While no form of transportation is risk-free, bike share has been designed with safety in mind. Our upright, cruiser-style bikes are built to be both durable and comfortable. Each bike has a bell, self-powered LED lights on the front basket and in the rear of the bike, and several reflectors to make sure it is easily seen by other people driving, walking or riding. When riding Fort Worth Bike Share, riders should stay alert to your surroundings - don’t ride with headphones. We strongly encourage all riders to wear a helmet to reduce the risk of head injury in the event of an accident.

Do I have to wear a helmet?

Although adults 16 years and older are not required by law to wear a helmet, all riders should wear a helmet to reduce the risk of head injury in case of an accident.

How do I ride safly in the city?

Ride with traffic
Obey all traffic signs and signals
Yield to pedestrians
Stay off sidewalks
Never ride distracted
Use hand signals when turning
Do not to weave in and out of traffic

Is there anything I should do before starting a ride?

Adjust the seat for your height, press the brakes to gauge resistance, and check that the tires are inflated. Do not try to ride a bike that appears damaged or out of order.

What should I do if my bike is stolen?

Riders are responsible for their bikes from the time they unlock them from a dock until they lock them in a dock after a ride. If your bicycle is stolen while it is checked out, file a police report by calling the local police department immediately. Call Fort Worth Bike Share Customer Service at 817-215-8600. Riders may be responsible for the fee of recovery or replace of the bike, which is $1600 for a classic pedal bike and $2100 for an electric assist bike.

What should I do if I need to return my bike and the station is full?

Find another station on the BCycle app station map or you may use the attached lock to secure the bike to a bike that is docked. If you lock the bike, please keep the key with you so we can retrieve it at a later time or locate a nearby retailer that will hold the key until we can pick it up. Please contact Customer Service at 817-215-8600 for further instructions.


Address

201 S. Calhoun St. Suite 113A
Fort Worth, TX, 76104

About us

Fort Worth Bike Sharing operates Fort Worth's bike share system with equipment by BCycle. The system was launched on Earth Day, April 22, 2013 and has stations across Downtown, the Cultural District, the Trinity Trails, the Stockyards, Near Southside, Near Eastside and on the TCU campus.

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